Material pick-up and 2 pools per week ensure flexibility and speed of delivery.
There's basic commingling, and then there's data-enhanced commingling. Here's the difference:
Basic comminglers typically pick up mail from several mailers after it's been addressed and barcoded, but before the complicated, meticulous process of sorting, traying, palletizing, routing, and handling the piles of paperwork required to get a job in the mail.
But basic commingling has a few downsides. Once your job is combined with other mailings, you can't undo the process. It's often described as "trying to unscramble an egg." And, since no detailed mail manifest goes along with a pickup to a basic commingler, there's no way to be sure that every piece belongs in that mailing. Even stray trays from another job, or an entirely incorrect mailing could be processed as part of the job.
At Firebird, we accept mailing data from you right up until the day we pick up your mail. Before processing the mail, we process the entire pool's attributes. Then, we design the perfect scheme for our sorters that day. This allows us to minimize the number of times it passes through our sorters. Then, we read each IMb, checking to be sure it's an approved piece for this mailing. If it doesn't belong, we kick it out.
But if it does belong, we'll know the exact location of that piece all the way to its final postal facility. This process allows us to "unscramble eggs" in emergency situations, spotting and pulling even a single piece from a pool at the last minute. It's like insurance—you don't appreciate it 'til you need it.
Once it arrives at USPS, we monitor when each piece is poised for delivery, so you can ramp up your call center or coordinate a follow-up email campaign.
Now THAT'S full service!
Save time by letting us perform your merge/purge, IMb appending, CASS and NCOA. We're data experts!
We go above and beyond basic data services.
Here at Firebird, we're data experts. Sure, we'll do whatever needs to be done to get your job out the door—correctly—such as:
But it's the above and beyond data services we give our clients that sets us apart from the competition. We're constantly thinking about information and reports we can provide that will help you run your business more smoothly. Things like:
Postal Reconciliation: We can give you everything you need to easily reconcile your postal statements. Want to see your information a certain way, perhaps by campaign or date range? Just ask, we can do it.
Your own customer pricing and invoicing: We'll make it easy to send the right invoice with the right pricing to your own customers. Wouldn't that be a big help?
And to make it easy to find what you need, our robust customer portal with helpful dashboards will really save you time.
With our data expertise, all you need to do is ask!
All outbound pallets are traceable by job and by piece.
Why would you even need pallet and piece traceability? When you or your customer has a question about delivery, that's when.
Let's say your job of 20,000 pieces got commingled with 60–100 other jobs for a total of 4 million pieces. When you need to know the status of YOUR job, do you want to wade through a delivery report of 4 million pieces? Probably not.
That's where Firebird can make a difference. Our process lets us know where the trays and pallets are in the delivery cycle. Once a pallet is inducted into the USPS facility, we could trace where the piece is, or utilize your current tracking software. Our delivery report will also show you information by job and by version. Traditional comminglers can't do this.
When there is a problem, you want information. That's why you want Firebird. No matter how small you are in the pool, you can get your own delivery report. It's the same reporting that you would have if you did not commingle.
When you need information and you need it NOW, you can count on Firebird.
Flexible and easy to use, our powerful portal streamlines your ordering and tracking.
Order, manage, and track your jobs with our powerful Customer Portal.
Our web-based Customer Portal lets you use your smartphone, tablet, or computer to book, manage, and track your jobs with an incredibly easy-to-use customer interface. Once you save time by booking your job online, the portal gives you access to real-time job data from material pickup at your facility through the USPS.
And since we're a registered USPS Full Service provider and DSMS Certified, we'll give you the detailed reporting by job and version that all of our clients expect.
Clients tell us that our portal is clean and contemporary, and incredibly easy to use. Clients use it to track:
With 24/7 availability, the information you need is always at your fingertips!
Our in-house USPS experts get you the right answers FAST. We communicate with USPS so you don't have to!
Our in-house postal specialists are experts in the entire USPS process. They handle all of the communications with the USPS, so you don't have to. They'll support you through ALL of the steps of job preparation and will resolve any production issues on the fly. Your job will be processed accurately and in compliance with USPS regulations.
What's more, we know that timing is critical, and we do everything possible to make sure your job gets into the desired pool.
For you, we pull rabbits out of hats every day.